Comparison · verified 2026-07-18
Duebay vs Kolleno
Kolleno is an AI-positioned AR platform: collections workflows with AI follow-ups, cash application, an AI payment portal, credit and risk detection, disputes and e-invoicing, sold per-user to companies above stated turnover minimums.
How this page works: every claim about Kolleno below carries the URL it was verified against, fetched 2026-07-18. Their strengths are stated first and plainly; the complaints are their own users' words, not ours. Where a review site blocked direct verification, the claim is flagged. Pricing changes; re-check their site before deciding.
Credit where due
What Kolleno genuinely does well
A broad AI-forward suite: AI follow-ups and workflows, AI cash application, AI risk detection, disputes management and e-invoicing in one platform.
Serious ERP coverage: NetSuite, QuickBooks, MS Dynamics 365, Xero, Sage, Sage Intacct and Clio, with SAP and Oracle Fusion at Enterprise.
Strong early reviews: 5.0 from 8 Capterra reviews and 5.0 from 18 reviews on the Xero App Store.
The money
Kolleno pricing, as published
Published, per-user, with minimum-turnover gates: BusinessPay at €650/user/mo (€545 annual) requires turnover above €1M; Business Plus at €1,245/user/mo (€995 annual) requires turnover above €10M and 2+ users; Enterprise (custom) starts above €100M turnover.
Practical floor: entry requires over €1M turnover and roughly €6.5k+ per year. Micro-SMBs are excluded by design. Prices were displayed in EUR and may geo-localize.
Onboarding is demo-led; self-serve signup exists only for the BusinessPay tier, and the Xero App Store listing flags no free trial.
Their users' words
Documented complaints
Discoverability: "I hadn't set up the triggers correctly (I didn't even know they existed)" (reviewer Dzimitry M.); "features can be hard to understand" (Stanley O.).
Integration gaps: "Kolleno hasn't integrated with certain systems that could be beneficial for us" (a CEO reviewer).
Templates are English-only: "We had to translate Kolleno's communication templates from English to French ourselves" (Jeremy Z.); reviewers also want dashboard customization and more mobile depth.
Side by side
The structural differences
| Kolleno | Duebay | |
|---|---|---|
| Entry price | €650/user/mo (€545 annual), minimum turnover €1M+ | Free (10 active invoices); Pro $29/mo flat; Scale $99/mo |
| Free tier | None; trial only on BusinessPay, none flagged on the Xero App Store | Real free tier: import, aging, DSO, one-click manual reminders |
| How you buy | Demo-led; self-serve signup on the entry tier only | Self-serve signup, no demo call, live from a CSV in minutes |
| Pricing basis | Per user, gated by your company's turnover | Flat monthly price; never tiered by your revenue |
| Getting invoices in | ERP integrations (NetSuite, QuickBooks, Dynamics, Xero, Sage, Clio...) | CSV, Stripe or manual entry. No QuickBooks/Xero sync yet (roadmap, stated on /pricing) |
| Channels | Multi-channel including AI phone calls (per their task-management page) | Email only today; SMS and letters not built (stated on /pricing) |
| Late fees | Not marketed | Late-fee engine with the state statute cited next to every figure |
| API & AI agents | Minimal API (a Postman doc), no OpenAPI, no webhooks documented, no llms.txt, no MCP | Self-serve API keys, OpenAPI spec, hosted MCP server, free test key |
The Duebay column includes what we do NOT have (accounting sync, SMS, letters). Our roadmap gaps are stated on the pricing page, not hidden here.
Choose Kolleno if...
Choose Kolleno if you clear their gates comfortably: €1M+ turnover, a finance team that will use cash application, risk scoring and dispute workflows daily, and a preference for one AI-branded platform over assembling pieces. The reviews from teams in that bracket are excellent.
Visit KollenoChoose Duebay if...
Choose Duebay if you are below or barely above their €1M entry gate, where their per-user pricing costs more per month than most small businesses lose to late payment. You get sequences, aging, statute-cited late fees and an agent-ready API for $29 flat, starting from a CSV today.
Start free, no demo callOther comparisons: vs Upflow · vs Chaser · vs Paidnice · the full category guide
Try the difference in one CSV
Import your open invoices and see your aging in about two minutes. Free for 10 active invoices; automation is $29/mo flat.