Comparison · verified 2026-07-18
Duebay vs Chaser
Chaser is an established receivables platform with the widest channel set in the SMB category: email, SMS, auto-calls, physical letters and a payment portal, plus credit monitoring, payment plans and an in-house debt collection add-on.
How this page works: every claim about Chaser below carries the URL it was verified against, fetched 2026-07-18. Their strengths are stated first and plainly; the complaints are their own users' words, not ours. Where a review site blocked direct verification, the claim is flagged. Pricing changes; re-check their site before deciding.
Credit where due
What Chaser genuinely does well
The widest escalation toolkit in the category: email, AI email generation, SMS, auto-call and in-app calls, physical letters, and escalation to in-house debt collection as a paid add-on.
Broad accounting integrations: Xero, QuickBooks, Sage, NetSuite, MS Dynamics 365, SAP, Odoo and more, plus CRM connections and CSV.
Genuine self-serve onboarding: a 10-day free trial that works without connecting your accounting system, via a dummy-data demo org.
Payment-behavior intelligence: recommended chasing times, a late payment predictor, and payer ratings.
The money
Chaser pricing, as published
Published pricing, tiered by YOUR annual revenue: Compact from £199/mo (about $259) for businesses under £4M revenue, Core from £599/mo (about $779) under £10M, Complete from £899/mo (about $1,169) under £100M.
Compact is capped at 4 users, 30 templates and 4 automated workflows; unlimited versions of those require Core.
The outsourced "Care" receivables add-on runs from £324/mo (about $447).
Their users' words
Documented complaints
Sender domain is the recurring theme: "All mail goes out through their mail server instead of our email domain" (a managing director); "When our clients respond to chaser emails, we cannot reply directly".
"Cost for the collections add on - way too high" (reviewer Lucas B.); G2 reviewers report the subscription changed so users "get less than they did when they first started".
"The software requires a lot of attention to be at its most useful"; reviewers also want more reports and credit-note support.
API setup "will need to be completed by a Software Engineer", and the API covers only 4 resources with no documented webhooks.
https://help.chaserhq.com/chaserapi[snippet-sourced: site blocked direct fetch]
Side by side
The structural differences
| Chaser | Duebay | |
|---|---|---|
| Entry price | From £199/mo (~$259), yearly billing saves 10% | Free (10 active invoices); Pro $29/mo flat; Scale $99/mo |
| Free tier | None; 10-day free trial | Real free tier: import, aging, DSO, one-click manual reminders |
| How you buy | Self-serve trial (genuinely), then revenue-tiered plans | Self-serve signup, no demo call, live from a CSV in minutes |
| Pricing basis | Tiered by your annual revenue | Flat monthly price; never tiered by your revenue |
| Getting invoices in | Xero, QuickBooks, Sage, NetSuite and more, plus CSV | CSV, Stripe or manual entry. No QuickBooks/Xero sync yet (roadmap, stated on /pricing) |
| Channels | Email, SMS, auto-calls, letters, portal, debt collection add-on | Email only today; SMS and letters not built (stated on /pricing) |
| Late fees | Late payment fees supported | Late-fee engine with the state statute cited next to every figure |
| API & AI agents | OpenAPI spec but 4 resources, Basic auth, no webhooks documented, no llms.txt, no MCP | Self-serve API keys, OpenAPI spec, hosted MCP server, free test key |
The Duebay column includes what we do NOT have (accounting sync, SMS, letters). Our roadmap gaps are stated on the pricing page, not hidden here.
Choose Chaser if...
Choose Chaser if you need channels we simply do not have: SMS, automated calls, physical letters, or a debt-collection handoff, and your invoice volume justifies £199+ every month. For a business collecting from hundreds of slow payers across channels, that toolkit is real.
Visit ChaserChoose Duebay if...
Choose Duebay if email sequences, an honest aging dashboard and statute-backed late fees cover your actual need, and £199/mo (rising with your revenue) is out of proportion to your book. We are $29 flat with a free tier, and the API has self-serve keys, webhookless simplicity and an MCP server for agents.
Start free, no demo callOther comparisons: vs Upflow · vs Kolleno · vs Paidnice · the full category guide
Try the difference in one CSV
Import your open invoices and see your aging in about two minutes. Free for 10 active invoices; automation is $29/mo flat.